Your satisfaction is what drives us
At AViTEQ, we rely on robust devices and are at your side around the clock with our spare parts support. Our service ranges from in-house and on-site repairs to mobile support. We provide you with comprehensive advice before you buy, and our transparent sales process always ends in a customer-oriented manner. After-sales service is our personal commitment to your satisfaction - with telephone support, on-site service, individual training and regular check-ups to ensure that your systems always function optimally.
The right service at every stage
At AViTEQ, our service excellence starts with presales. From the informative website and quotation configurators to personal consulting by our sales team, we offer comprehensive support. During the sales process, you will experience a smooth flow from purchase to product design and customer-oriented acceptance. Our after-sales phase guarantees continuous support, and you choose what suits you best.
Where and when do we offer support and service?
Presales: Browse our website, use the quotation configurator for customized drives and devices, or simply download brochures, drawings and certificates from our download page. Our dedicated sales team and experienced specialists are at your disposal for personal consulting. From your vision to the preparation of a quotation, we provide you with comprehensive support to ensure a smooth start to your project.
Sales: At AViTEQ, we attach great importance to a seamless sales process. From purchase to precise product design to production, you will be accompanied by experienced professionals. Our project managers ensure smooth order processing, and you have the opportunity to carry out the acceptance in person at our factory. Would you like a professional installation? Our service team is ready and waiting. We guarantee the long-term performance of your systems with supervision and customized spare parts offers.
After-sales: AViTEQ remains at your side during the after-sales phase. From support during product use to optimization, we offer you continuous support. Choose the service that suits your situation:
- Basic with telephone support and video meetings,
- Advanced with on-site service or
- Premium with customized training and regular check-ups.
Training and other services
In addition to a comprehensive repair and spare parts service for our drives and systems, support during installation and commissioning is a further component of our customer service. We support (repair / replacement) all our old (AEG) and new (AViTEQ) components. We can also replace various manufacturers that no longer exist on the market with suitable alternatives.
AViTEQ also offers training and instruction for operating and maintenance personnel as a service. This gives users the tools to operate the components and systems in the best possible way and at the same time creates the best conditions for a long service life. After all, it is best if you don't need our repair and spare parts support in the first place.
AViTEQ type designations
We support (repair / replacement) all our old (AEG) and new (AViTEQ) components. Please contact us directly if you have any questions.
Simply get in touch with us
As a specialist for individual solutions, we know that nothing can replace direct contact. We are therefore happy to answer your questions, projects and concerns in person. Simply use the following contact details.
René Zitzmann
Team Leader, Service
Phone: +49 6145 503-499
Mobile: +49 171 5486514
Email: service@aviteq.de
Philipp Wölfer
Project Manager, Service
Phone: +49 6145 503-115
Email: service@aviteq.de
Gunther Borgmann
Technical Field Service
Phone: +49 6145 503-110
Email: service@aviteq.de
Achim Weidmann
Technical Field Service
Phone: +49 6145 503-110
Email: service@aviteq.de
Anton Esch
Technical Field Service, Dosing Drives
Mobile: +49 1609 2713957
Email: esch@aviteq.de
Karin Schmitz
Product Manager, Spare Parts and Repairs
Phone: +49 6145 503-313
Email: service@aviteq.de